Heather Powell
Operations leader driving AI adoption and integration in healthcare member services.
I lead AI adoption and integration for member service operations at BlueCross BlueShield of Tennessee, where I have spent 19 years turning complex operational challenges into practical results. AI transformation takes an entire organization. My impact is where it meets the frontline: integrating new tools into daily operations, preparing teams to use them well, and making sure the technology delivers for members and employees alike.
What I do
AI in Operations
I turn AI initiatives into working operations: tool integration, training, quality, and frontline readiness. The goal is simple: technology that makes service better and work more meaningful.
Change Management
New tools only succeed when people embrace them. I build adoption programs, training curricula, and quality frameworks that bring frontline teams along from day one.
Healthcare Operations Leadership
Nearly two decades in commercial health plan operations, with deep experience in member services, process improvement, and cross-functional program delivery.
Let’s connect
Based in Chattanooga, Tennessee. Connect with me on LinkedIn or reach out through the contact page.
Get in touch